FAQ - Email Notifications
How to Whitelist Emails
iTherapeutics Pharmacy wants to help make sure your emails are
getting delivered to you! In order to help ensure proper delivery of
emails to your inbox, you can add senders of legitimate emails to
your Whitelist, also called the Approved or Safe Sender list. Click
below to view instructions on how to do whitelist emails for several
popular Internet Service Providers and email companies.
* Note that we are not an email client like Gmail or Outlook.
We send emails to members through our platform. This guide is
designed to help you keep emails from being moved to the spam folder.
Web-based Members |
Desktop Members |
Mobile Members |
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![Gmail How to set up Gmail.](images/email-clients/Gmail_logo.png) |
Gmail
1. Open an email from the sender that you want to whitelist.
2. Click on the little down-pointing-triangle-arrow next to
"reply." 3. Click Add [@itherapeutics.com.au] to contacts
list to finish. |
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![Mobile Me Set up Mobile Me.](images/email-clients/inbrief_mobileme.jpg) |
Mobile.me
1. Click [@itherapeutics.com.au] in the header of the message
you're viewing. 2. Click Add to finish. |
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![Yahoo Set up Yahoo.](images/email-clients/Yahoo-Logo.jpg) |
Yahoo!
Mail 1. Open the email message from the sender you want
to add to your address book. 2. Click Add to contacts next
to [@itherapeutics.com.au]. 3. On the Add Contact popup,
add additional information if needed. 4. Click Save to
finish. |
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![Windows Live Set up Windows Live.](images/email-clients/microsoft-windows-live-logo.jpg) |
Windows
Live Hotmail 1. Open an email from the sender that you
want to whitelist. 2. Click Add to contacts next to
[@itherapeutics.com.au] to finish. |
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![Microsoft Office Set up Microsoft Office.](images/email-clients/ms_office_logo.jpg) |
Microsoft
Outlook 2003 1. Open the email message from the sender
you want to add to your address book. 2. Right-click Click
here to download images in the gray bar at the top of the
message. 3. Click Add Sender to Senders Safe List to
finish. |
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![Microsoft Outlook Set up Microsoft Outlook.](images/email-clients/microsoft-office-outlook-2007_1.jpg) |
Outlook
2007 1. Right-click on the email you received (in the
list of emails). 2. Click Junk E-mail. 3. Click Add
Sender to Safe Senders List to finish. |
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![Microsoft Outlook Set up Microsoft Outlook.](images/email-clients/microsoft_outlook_2010.png) |
Outlook
2010 1. Click the Home tab. 2. Click Junk.
3. Click Junk E-mail Options. 4. Click Safe Senders.
5. Click Add. 6. Enter [@itherapeutics.com.au] and
additional information if you wish. 7. Click OK to finish. |
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![Mac_Mail Set up Mac Mail.](images/email-clients/Mac_Mail_Icon_for_Dock_by_vistaskinner991-300x300.png) |
Mac
Mail 1. Click Address Book . 2. Click File.
3. Click New Card. 4. Enter [@itherapeutics.com.au] and
additional information if you wish. . 5. Click Edit to
finish |
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![Mozilla Thunderbird for Mac Set up Mozilla Thunderbird for Mac.](images/email-clients/012e4458ba3ef90989b062611ab57c9abf7bf906_large1.jpg) |
Mozilla
Thunderbird for PC 1. Click Address Book. 2. Make
sure Personal Address Book is highlighted. 3. Click New
Card. This will launch a New Card window that has 3 tabs:
Contact, Address & Other. 4. Under Contact, enter
[@itherapeutics.com.au] and additional information if you wish.
5. Click OK to finish .Mozilla Thunderbird for
Mac 1. Click Address Book. 2. Make sure Personal
Address Book is highlighted. 3. Click New Card. This will
launch a New Card window that has 3 tabs: Contact, Address &
Other. 4. Under Contact, enter [@itherapeutics.com.au] and
additional information if you wish. 5. Click OK to finish |
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![Apple Setting it up in Apple.](images/email-clients/221-apple_chrome_logo-249x300.jpg) |
iOS
Devices - iPad, iPhone, iPod Touch 1. On any message, tap
the sender and add to either a new contact or an existing
contact: ![Apple set up The Apple set up screen](images/email-clients/8099990776_a49464d958.jpg) |
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![Android Setting it up in Android.](images/email-clients/android_vector-300x225.jpg) |
Android
Devices - Samsung, Google Nexus, others 1. In the default
email client, touch the picture of the sender. 2. Click OK
to add to contacts.
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